Shipping policy

This Shipping & Delivery Policy applies to physical products purchased from or fulfilled through Biz Spark Studio.

PRODUCTION VS. SHIPPING TIME

Many Biz Spark Studio products are customized or made to order.

Production/processing time and shipping/transit time are separate.

The estimated production time begins after all required customization information, artwork, approvals, and payment have been received.

After production is complete, the order is prepared for shipment. Carrier transit time begins after the carrier receives the package.

Any estimated delivery date is an estimate and is not guaranteed unless expressly stated otherwise.

CUSTOM PRODUCTS

Customized products may require client approval before production.

Clients are responsible for reviewing names, spelling, logos, colors, QR codes, URLs, quantities, sizes, and other customization details before providing approval.

Once an approved custom product enters production, changes may not be possible.

SHIPPING

Available shipping methods and applicable charges are displayed at checkout or provided on the applicable invoice when available.

Tracking information will be provided when tracking is available for the selected shipping method.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address.

Please contact Biz Spark Studio as soon as possible if an address correction is required.

Once an order has entered production, fulfillment, or carrier possession, Biz Spark Studio cannot guarantee that an address can be changed.

Additional shipping or replacement costs resulting from an incorrect customer-provided address may be the customer's responsibility.

CARRIER DELAYS

Once a package has been transferred to the shipping carrier, transit is subject to the carrier's operations.

Biz Spark Studio is not responsible for carrier delays caused by weather, transportation disruptions, holidays, incorrect addresses, service interruptions, or other circumstances outside our reasonable control.

We will provide available shipment information to assist customers when appropriate.

LOST OR DAMAGED PACKAGES

If tracking indicates an unusual delay, loss, or delivery issue, please contact Biz Spark Studio so the shipment can be reviewed.

If an item arrives damaged, please retain the packaging and provide clear photographs of the item and packaging when submitting your claim.

Claims involving customized or third-party-produced products may also be subject to the applicable manufacturer's or carrier's claim requirements.

LOCAL DELIVERY OR PICKUP

When local pickup or delivery is offered for a particular order, applicable arrangements will be communicated directly to the customer.

Orders should not be considered ready for pickup until the customer has received confirmation from Biz Spark Studio.

DIGITAL ORDERS

Digital-only services and digital deliverables do not require physical shipping.

Digital files will be delivered through the method specified for the applicable project, which may include email, download, shared folder, client portal, or another approved delivery method.

CONTACT

For questions regarding an order or shipment:

Biz Spark Studio
www.bizsparkstudio.com
Contact@bizsparkstudio.com

Customer Service Hours (ET):

Monday–Friday: 9:00 AM–8:00 PM
Saturday: 10:00 AM–5:00 PM
Sunday: Closed