Refund policy
Biz Spark Studio provides customized creative services, professional services, digital deliverables, printed materials, personalized merchandise, and other made-to-order products. Refund and cancellation eligibility therefore depends on the type of purchase and whether work or production has begun.
CREATIVE & PROFESSIONAL SERVICES
Payments for custom creative and professional services are generally non-refundable once work has begun.
Work may include, but is not limited to, research, consultation, strategy, planning, concept development, designing, editing, setup, website work, account work, content preparation, or other project-related services.
A change of mind, change in business direction, delayed client response, failure to provide required information, or decision not to use completed work does not automatically qualify for a refund.
DEPOSITS & INSTALLMENTS
When a deposit is permitted, the deposit reserves project availability and authorizes Biz Spark Studio to begin applicable onboarding, planning, or production.
Once work has begun, deposits are non-refundable except where otherwise required by law or expressly agreed in writing.
Clients remain responsible for scheduled installment payments and completed work according to the applicable invoice or Client Service Agreement.
CANCELLATIONS BEFORE WORK BEGINS
If a client requests cancellation before any work has begun, Biz Spark Studio may review the request for refund or store credit eligibility.
Any approved refund may exclude non-refundable payment processing charges, third-party costs, completed consultation or administrative services, or other costs already incurred where legally permitted.
DIGITAL PRODUCTS & DELIVERABLES
Due to their nature, downloadable digital products and delivered digital files are final sale once access or delivery has been provided, except where required by applicable law.
CUSTOM & PERSONALIZED PHYSICAL PRODUCTS
Customized, personalized, made-to-order, printed, branded, or specially produced physical products are final sale once production has begun and generally cannot be returned because of a change of mind.
If an item arrives damaged, defective, or materially different due to a verified Biz Spark Studio or production error, please contact us promptly with photographs and the applicable order information.
Eligible claims will be reviewed for an appropriate resolution, which may include replacement, correction, store credit, or refund depending on the circumstances.
NON-CUSTOM PHYSICAL PRODUCTS
If Biz Spark Studio sells an eligible non-custom physical product, return eligibility and instructions will be stated on the applicable product listing or communicated by Biz Spark Studio.
Items must generally be returned in their original, unused condition when a return is authorized.
RUSH FEES
Rush fees are non-refundable once rush production or scheduling has begun.
CLIENT DELAYS & ABANDONED PROJECTS
Failure to submit required information, approvals, access, content, or feedback does not automatically cancel a project or create refund eligibility.
Projects delayed or paused because of client inactivity may be rescheduled and may be subject to applicable restart or reactivation fees as described in the Design & Creative Services Policy or Client Service Agreement.
CHARGEBACKS & PAYMENT DISPUTES
Customers should contact Biz Spark Studio at Contact@bizsparkstudio.com regarding billing or service concerns so that we have an opportunity to review and address the issue.
Biz Spark Studio reserves the right to provide applicable transaction and project documentation—including invoices, agreements, communications, approvals, delivery records, and order information—to payment processors and financial institutions when responding to a payment dispute.
CONTACT
Questions regarding a cancellation, billing concern, damaged product, or refund request may be submitted to:
Customer Service Hours (ET):
Monday–Friday: 9:00 AM–8:00 PM
Saturday: 10:00 AM–5:00 PM
Sunday: Closed