Design & Creative Services Policy
This Design & Creative Services Policy applies to graphic design, branding, digital design, creative direction, marketing materials, social media design, promotional materials, mockups, and other creative services purchased from Biz Spark Studio (“Biz Spark Studio,” “we,” “us,” or “our”).
By purchasing a service, submitting payment, or approving work to begin, the client acknowledges and agrees to the applicable terms below.
PAYMENT & PROJECT CONFIRMATION
Payment is required before work begins unless a written payment arrangement or deposit schedule has been approved by Biz Spark Studio.
For eligible higher-value projects, a deposit or installment option may be offered. Any remaining balance must be paid according to the invoice, proposal, or service agreement before final deliverables are released.
Payment confirms the client's intent to proceed and reserves production time on our schedule.
FINAL SALES & CANCELLATIONS
Due to the customized nature of creative and design services, payments are generally non-refundable once work has begun.
Work is considered to have begun when Biz Spark Studio has performed project-related services, including but not limited to research, planning, strategy, concept development, design development, preparation, or production.
A client's change of mind, change in business direction, failure to provide required materials, dissatisfaction based solely on personal preference, or failure to use completed work does not automatically qualify the order for a refund.
If Biz Spark Studio has not begun work and a cancellation request is submitted, any refund or credit will be evaluated based on the circumstances of the project, payment processing costs, reserved production time, and any work already performed.
Nothing in this policy limits rights that cannot legally be waived.
CLIENT ONBOARDING & REQUIRED MATERIALS
Clients are responsible for providing all information, content, images, logos, brand assets, copy, credentials, dimensions, specifications, and other materials required to complete the project.
Where a service agreement or contract is required, the project will not enter production until the required agreement has been completed.
Unless otherwise stated, the project timeline does not begin when the order is originally placed. The production timeline begins after Biz Spark Studio has received all required materials, information, access, approvals, and applicable payments.
Incomplete submissions may delay the project.
Biz Spark Studio is not responsible for missed deadlines caused by delayed, incomplete, inaccurate, or missing information from the client.
TURNAROUND TIME
Standard turnaround for most applicable Biz Spark Studio projects is approximately 2–3 weeks after all required project materials and access have been received, unless a different turnaround time is stated on the product/service page, invoice, proposal, or written agreement.
Turnaround times are estimates and may vary depending on project scope, complexity, revisions, client response time, production requirements, holidays, and workload.
Business days do not include Sundays, recognized holidays, or scheduled business closures.
Revision periods, printing, production, shipping, third-party services, and client-caused delays are not included in the original design turnaround unless expressly stated.
Clients with a firm event, launch, print, or publication deadline are responsible for communicating that deadline before purchasing.
RUSH SERVICES
Rush service is subject to availability and must be approved by Biz Spark Studio.
Current rush options, when available, may include:
48-Hour Rush — $50 additional
24-Hour Rush — $100 additional
A rush fee accelerates the production schedule but does not eliminate the client's responsibility to provide complete materials, timely feedback, approvals, and access.
Rush fees are non-refundable once rush production has begun.
DRAFTS & REVISIONS
Unless otherwise specified in the purchased service, package, invoice, or agreement, projects include up to three (3) rounds of revisions.
A revision is an adjustment to an existing approved concept or draft. Revisions do not include a complete redesign, new creative direction, additional concepts, a change in project scope, or new deliverables.
Requests outside the original scope may require an additional fee.
Clients should submit revision requests clearly and collectively whenever possible. Sending separate changes at different times may constitute separate revision rounds.
Revision turnaround may vary depending on the extent of the requested changes and current production schedule.
Once the client provides final approval, additional changes are not included. Any requested changes after final approval or final delivery may require an additional revision fee or a new service purchase.
CLIENT RESPONSE & PROJECT INACTIVITY
Timely communication is necessary to maintain project schedules.
If a client becomes unresponsive, the project's original completion date may no longer apply, and the project may be moved behind other scheduled work.
Projects inactive because of the client's lack of communication for three (3) or more business days may be paused and rescheduled based on current availability.
Where substantial rescheduling or reopening of an inactive project is required, a $35 project restart fee may apply before work resumes.
Extended client inactivity does not constitute cancellation by Biz Spark Studio and does not automatically entitle the client to a refund.
CLIENT-PROVIDED CONTENT
Clients are responsible for proofreading and verifying all names, spelling, dates, prices, phone numbers, addresses, URLs, QR destinations, social handles, product information, and other content provided to Biz Spark Studio.
The client is also responsible for ensuring that they have permission or appropriate rights to use any photographs, logos, graphics, fonts, trademarks, written content, or other materials supplied to Biz Spark Studio.
Biz Spark Studio is not responsible for errors contained in information that was supplied or approved by the client.
FINAL APPROVAL
The client is responsible for carefully reviewing drafts before providing final approval.
Once a design has been approved as final, the client accepts the design's content, spelling, layout, information, and overall appearance.
Errors discovered after final approval that were visible in the approved proof may require an additional fee to correct.
For designs intended for printing or production, final approval authorizes the approved artwork to move forward.
DIGITAL DELIVERABLES & SOURCE FILES
Final deliverables are provided in the file format(s) included with the purchased service.
Editable files, working files, source files, templates, raw files, font files, or other production assets are not automatically included unless specifically stated in the service description, package, proposal, invoice, or written agreement.
Additional file formats or editable/source files may be available for an additional fee when appropriate.
PRINT & COLOR VARIATIONS
Colors displayed electronically may differ from colors produced through physical printing because screens and printers reproduce color differently.
Minor differences in color, placement, cutting, sizing, material, or finishing may occur during third-party or commercial production.
When Biz Spark Studio coordinates printing through a third-party vendor, production and shipping are also subject to the vendor's capabilities, policies, and production conditions.
A minor production variation that falls within normal printing or manufacturing tolerances is not considered a design defect.
INTELLECTUAL PROPERTY & USAGE
Upon full payment, the client receives the usage rights to the approved final deliverables as specified by the applicable service, package, proposal, or agreement.
Unused concepts, rejected concepts, drafts, working files, design processes, and preliminary creative directions remain the property of Biz Spark Studio unless otherwise agreed in writing.
The client may not resell, redistribute, reproduce for resale, or claim authorship of Biz Spark Studio's underlying templates, processes, concepts, or proprietary materials unless such rights were expressly purchased or granted.
Trademark registration, copyright registration, and legal clearance are the client's responsibility unless expressly included as a separate professional service.
PORTFOLIO & PROMOTIONAL USE
Unless confidentiality has been agreed to in writing, Biz Spark Studio may display completed creative work for portfolio, website, social media, promotional, educational, award-submission, or marketing purposes.
Confidential, unreleased, or sensitive information will not intentionally be disclosed before an agreed public launch when Biz Spark Studio has been informed of the confidentiality requirement.
Clients requiring complete confidentiality should communicate this requirement before the project begins.
COMMUNICATION
Primary project communication should occur through Biz Spark Studio's approved communication channels so that project instructions, revisions, approvals, and deliverables can be properly documented.
Normal business hours:
Monday–Friday (Eastern Time)
9:00 AM–8:00 PM
Saturday
10 AM–5 PM
Sunday
Closed
Messages received outside business hours may be addressed during the next applicable business period.
Please allow reasonable response time for project-related inquiries. Frequent status requests do not accelerate a project's production schedule.
PAYMENT DISPUTES & CHARGEBACKS
Clients are encouraged to contact Biz Spark Studio directly regarding billing, project, or service concerns before initiating a payment dispute.
Initiating a payment dispute does not invalidate completed work, approved deliverables, contractual obligations, outstanding balances, or other applicable terms.
Biz Spark Studio maintains project records that may include invoices, service agreements, communications, client submissions, revision requests, approvals, delivery records, and other documentation relating to the transaction. Such documentation may be submitted to the applicable payment processor or financial institution in response to a payment dispute.
CONTACT
Questions regarding a creative project or this policy may be directed to:
Biz Spark Studio
Website: www.bizsparkstudio.com
Email: Contact@bizsparkstudio.com
Business Hours (ET): Monday–Friday, 9:00 AM–8:00 PM, Saturday, 10:00 AM–5 PM, and Sunday: Closed
This Design & Creative Services Policy should be read together with Biz Spark Studio's Terms of Service, Refund Policy, Privacy Policy, Shipping Policy, and any project-specific agreement, invoice, proposal, or service description.